More Question & Answer's about GDI

Domains
Do you offer hosting services?
Yes, we do offer deluxe, self service hosting.



How do I purchase hosting?
There is no additional charge for hosting. It is included in your $10 monthly fee for the respective domain.



What is FTP?
FTP stands for File Transfer Protocol. It's simply how you move files from your personal computer to our servers so the rest of the world can see your WebSite.



How do I transfer my domain to my hosting company?
If you already have a hosting company you prefer to use, you can point your .WS domain to their nameservers from within your account. There is no additional fee for specifying your own nameservers.



I have entered my DNS information, why isn't my domain resolving?
Make sure you wait a minimum of 24 hours before becoming concerned. The Internet is comprised of millions of inter-connected computers. It generally takes 24-72 hours before new DNS information works its way to all of them. However, if you use our SiteBuilder web templates, your site will be viewable anywhere in the world within minutes!



Forwarding
How much is URL forwarding?
There is no additional charge for URL forwarding. If you wish to forward your new .ws domain to another existing domain name or WebSite, you may do so at any time. This service is included in your $10 monthly fee for the respective domain.


How do I setup URL forwarding?
You may specify a destination URL to which you want your .WS to forward from within your account at any time.



Email
How do I setup email for my domain?
Simply click the email link from within your account. Please note, our email services will only work for domains pointing to our servers. If you are using another hosting company, they will provide email services for your domain.

You may choose any of 4 (four) options for each email address you create using your .ws domain(s):

1\) WebMail: Check your email on the web via www.Email.ws. This simple yet full-featured webmail system works just like "Hotmail" or "Yahoo" webmail.

2\) Forward Email: With this setting, if someone sends a message to whatever@yourdomain.ws , you can choose to have it forwarded to any existing email account you currently use. Set up forwarding for any email address from within email.ws.

3\) POP: This option allows you to download your email directly using an email program of your own. NOTE: If you choose to download your mail, it will be removed from your WebMail interface. Instructions on accessing your email via POP are included with each setup email you receive, as well as the Help section at email.ws.

4\) IMAP: This is the newer client-server protocol. Instructions on accessing your email via IMAP are included with each setup email you receive, as well as the Help section at email.ws.





How many email addresses can I create?
You may create a maximum of 10 email addresses per domain.



How much space do I get for each one?
100 megabytes.



How do I read my email?
Sign into your mailbox at http://email.ws.


How do I set up POP or IMAP?
From within the email client you wish to use, you will need to enter the following information:

1\) Incoming Mail Server -> email.ws
2\) Outgoing Mail Server - Provided by your ISP
3\) Account Name -> Email.ws address you are using to setup



Can I use your email service while my domain is hosted with a different company?
No. Our email service will only work for domains pointing to our servers. If you are using another hosting company, they will provide email services for your domain.



SiteBuilder
What is SiteBuilder?
SiteBuilder is our template driven WebSite design interface. It easily allows you to get a WebSite up-and-running in minutes without using special software. Everything is completed from within your Internet browser.



How many pages can my WebSite have?
A maximum of ten pages.



How much space do I get for files needed to build my WebSite?
100 megabytes. However, most .WS user WebSites utilize only a fraction of this available space.



Can I make changes to my site at anytime?
Absolutely.



How long will it take for the changes to take effect?
Most changes will take effect within 15 minutes.



Can I upload my own HTML pages for use with SiteBuilder?
No. If you have your own HTML pages, you will want to use our hosting option instead of SiteBuilder. There is no additional fee for doing so. Both options are included in your $10 monthly fee for the respective domain.



Account Information
How do I make changes to my personal contact information?
Simply click the "Account Info" link from within your account.



How do I change my password?
This is also changed from within "Account Info". Scroll down to the section titled "Change Password".



Where can I update my payment information?
This is also changed from within "Account Info". Scroll down to the bottom of the page where you will see the "Preferred Payment Method" section.